> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cxplanner.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Enable AI features

## Overview: enable CxAI on a project

Project CxAI settings turn on AI for a project, for all users on that project, and for automatic indexing of new files, which is used when an older project was created before CxAI and still needs AI turned on by hand.

* Your role must be project **Admin**.
* You can find the menu at Project settings - **Project data** - **CxAI - less admin. more Cx**.
* This changes AI availability, user access to AI, and whether new files are indexed for AI.

|| Only users with the project role Admin can enable or disable AI features.
|| On older projects, existing documents must be indexed manually even if **Auto-index new files for all AI** is enabled.

## How to enable AI features

1. Go to **Project settings** in the left sidebar.
2. Click **Project data**.
3. Locate **CxAI - less admin. more Cx**.
4. Use the sliders to enable or disable each AI setting.

![Screenshot: Enable AI features - CxAI project settings](https://storage.crisp.chat/users/helpdesk/website/-/e/a/2/c/ea2cfd7bb6130800/image_1pkj0vn.png)

## Results: CxAI project settings

| Setting | Result |
|---|---|
| Enable CxAI for this project | Activates AI functionality in the project |
| Enable CxAI for all users on this project | Grants all users access to AI features |
| Auto-index new files for all AI | Automatically indexes new files for AI use |

| Scenario | Behavior |
|---|---|
| New projects | All files are automatically indexed for AI |
| Older projects | Existing files are not automatically indexed |
| Older projects after activation | Only new files are automatically indexed |

## Troubleshooting: enable CxAI

| Problem | Cause | Solution |
|---|---|---|
| AI features are not visible | CxAI is not enabled for the project | Open Project settings - Project data and enable **Enable CxAI for this project** |
| Users do not have access to AI | All-users access is off | Enable **Enable CxAI for all users on this project** |
| AI cannot find existing files | Older files were never indexed | Index those documents manually in the project |
| AI cannot find new files | Auto-index is disabled | Enable **Auto-index new files for all AI** |
| Cannot change AI settings | Your project role is below Admin | Ask a project **Admin** to change the CxAI settings |