> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cxplanner.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Enable native camera on Microsoft Surface laptop/tablet

## Overview: camera button on Microsoft Surface

On hybrid devices such as Microsoft Surface, CxPlanner may detect the device as a laptop and hide the native camera button. Enabling the Surface camera option in Account Settings shows the button so you can take photos in CxPlanner.

Any company role **User** or higher can enable this on their own account.
* You can find the menu at profile icon - **Account Settings** - Show camera button on Surface devices.
* This changes only your personal interface. It is not project-wide.

|| Users with company role **User** or higher can enable this setting in their account.

## How to enable the camera button

1. Click your **profile icon** in the top-right corner.
2. Select **Account Settings**.
3. Locate **Show camera button on Surface devices**.
4. Switch the option on.
5. Confirm the camera button appears in the interface.

![Screenshot: Account Settings option to show camera button on Surface devices](https://storage.crisp.chat/users/helpdesk/website/-/e/a/2/c/ea2cfd7bb6130800/image_1amgb6t.png)

## Results: camera button visible

* You can take photos directly from the Surface inside CxPlanner
* The button behaves like the tablet camera control

## Troubleshooting: Surface camera button

| Problem | Cause | Solution |
|---|---|---|
| Camera button still not visible | Device not recognized, or setting not saved | Enable the option again, then refresh or restart CxPlanner |
| Option missing in Account Settings | Device is not a Surface/hybrid | This option only applies to Surface-class devices |
| Camera not opening | Device camera permission blocked | Allow camera access for CxPlanner in Windows privacy settings |