> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cxplanner.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Enable push notifications on Iphone

## Overview: push notifications on iPhone

Push notifications for CxPlanner on iPhone are enabled from the browser **Notifications** settings while logged in through Safari or another web browser, which is used when you want alerts on your phone without relying on the App Store app.

Push notifications cannot be enabled in the CxPlanner app from the App Store.

* Your role can be any role.
* You can find the menu at Profile icon - **Notifications** - push notifications at the bottom of the page.
* This changes whether CxPlanner can send push alerts to your iPhone through the browser.

|| All users can enable push notifications from a web browser on iPhone.

## How to enable push notifications on iPhone

1. Open **CxPlanner** on your iPhone using **Safari** or your preferred web browser.
2. Log in to your CxPlanner account.
3. Tap your **profile icon**.
4. Select **Notifications**.
5. Scroll to the bottom of the page.
6. Enable **push notifications**.

![Screenshot: Notifications page with push notifications toggle on iPhone](https://storage.crisp.chat/users/helpdesk/website/-/e/a/2/c/ea2cfd7bb6130800/image_xgzkc2.png)

## Results: iPhone push notification behavior

Once push notifications are enabled, CxPlanner can send notifications to your iPhone through the browser.

| Using CxPlanner on iPhone | Can push notifications be enabled? |
|---|---|
| Via Safari or web browser | Yes |
| Via App Store app | No |

## Troubleshooting: push notifications on iPhone

| Problem | Cause | Solution |
|---|---|---|
| Cannot enable push notifications | You are using the CxPlanner App Store app | Open CxPlanner in Safari or another web browser, then enable push under **Notifications** |
| Cannot find the setting | You are not on the Notifications page | Tap your **profile icon**, select **Notifications**, and scroll to the bottom |
| Not receiving notifications | Browser or iPhone notifications are blocked | Open iPhone **Settings** - Notifications for Safari (or your browser), allow alerts, then re-enable push in CxPlanner |