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# Fix shaking pop-up windows

## Overview: fix shaking pop-up windows

Shaking or flickering pop-ups, for example during template import, are usually caused by browser zoom not set to 100%. Resetting zoom to 100% normally stops the shake.

* Your role can be any CxPlanner user. No special role is required.
* You can find zoom controls in the browser for the CxPlanner tab.
* This changes only how pop-ups render on your device.

|| All users can resolve this by adjusting their own browser settings.

## What causes shaking pop-ups

* Browser zoom other than 100% can make pop-ups flicker or shift
* The issue is browser rendering, not project data or permissions

## How to reset browser zoom to 100%

1. Click the magnifier/zoom control in your browser, and select Clear if available.
2. Or open the browser menu (three dots), find **Zoom**, and set it to 100%.
3. Or hold **Ctrl** (Windows) or **Command** (Mac), and press `+` or `-` until zoom is 100%.

![Screenshot: browser zoom control set to 100%](https://storage.crisp.chat/users/helpdesk/website/-/e/a/2/c/ea2cfd7bb6130800/image_1ymhjbm.png)

## Results: stable pop-ups

* At 100% zoom, pop-ups stay stable and usable
* The issue is not linked to your project role

## Troubleshooting: shaking pop-ups

| Problem | Cause | Solution |
|---|---|---|
| Pop-up still shakes after zoom reset | Browser cache | Refresh the page, or restart the browser |
| Pop-up shakes only in one browser | Browser-specific rendering | Try another browser, for example Chrome or Edge |
| Issue continues at 100% zoom | Not caused by zoom | Contact CxPlanner Support via chat, and include browser name and zoom level |