> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cxplanner.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# iOS iPhone: Login with SSO 

## Overview: SSO login on iPhone

On iPhone, SSO users must open CxPlanner in Safari or another mobile browser, and can add a Home Screen shortcut for app-like access, which is used because the App Store app cannot complete third-party SSO login.

For the desktop SSO flow, see [Log in with SSO (Single Sign-On)](https://help.cxplanner.com/en-us/article/login-with-sso-single-sign-on-dw7kzf/).

* Your role can be any role in an SSO-enabled company.
* You can find CxPlanner at the browser login page on your iPhone.
* This does not enable SSO inside the App Store app.

||| If you use SSO on iPhone, you cannot use the App Store app. Use a browser and optionally add CxPlanner to the Home Screen.

## How to log in with SSO in a browser

1. Open Safari or your preferred browser on the iPhone.
2. Go to the CxPlanner login page.
3. Enter your email and continue through your company SSO provider.

## How to add a Home Screen shortcut

1. Open Safari on your iPhone.
2. Navigate to the CxPlanner login page.
3. Tap the share icon at the bottom center.
4. Choose **Add to Home Screen**.
5. Name the shortcut, for example CxPlanner, and tap **Add**.

## Video guide

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## Picture guide

![Screenshot: Safari open on the CxPlanner login page](https://storage.crisp.chat/users/helpdesk/website/-/e/a/2/c/ea2cfd7bb6130800/image_jornjf.png)

![Screenshot: Add to Home Screen share action in Safari](https://storage.crisp.chat/users/helpdesk/website/-/e/a/2/c/ea2cfd7bb6130800/image_bvitsk.png)

## Results: SSO access on iPhone

* Browser login supports the full CxPlanner workflow available on mobile web
* The Home Screen shortcut opens CxPlanner like an app icon
* The App Store app remains unusable for SSO accounts

## Troubleshooting: SSO on iPhone

| Problem | Cause | Solution |
|---|---|---|
| Cannot log in with SSO | Using the native iOS App Store app | Open Safari or Chrome, go to the CxPlanner login page, and sign in there |
| Shortcut does not open full screen | Shortcut was created outside Safari or with the wrong method | Delete the shortcut, recreate it from Safari with **Add to Home Screen** |
| SSO login redirects repeatedly | Cached cookies or old session data | Clear Safari website data for CxPlanner, close Safari, then start the login flow again |