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# Line items are grayed out / not clickable

## Overview: grayed-out checklist line items

Grayed-out line items mean your project role needs an assignment before you can act on the checklist, which is used to keep Pass, Fail, and task actions limited to authorized users.

For assigning responsibility in bulk, see Assign responsibility to checklists and tasks.

* Your role of **Admin** or **Manager** can always interact with line items. **Contractor**, **Designer**, and **Consultant** must be assigned first.
* You can find assignment controls on the open checklist in the Checklists module, including **System & Test view**, Asset module, QA/QC, or Site inspections.
* This changes who can interact with checklist line items. It does not change checklist content.

|| Users with the project role **Admin** or **Manager** can always interact with all checklist line items.

|| Users with roles such as **Contractor**, **Designer**, or **Consultant** must be assigned to the checklist before they can take action.

![Screenshot: Line items are grayed out / not clickable - Overview](https://storage.crisp.chat/users/helpdesk/website/-/e/a/2/c/ea2cfd7bb6130800/image_1d5g4dn.png)

## How to unlock grayed-out line items

1. Go to the **Checklists** module that holds the checklist.
2. Open the checklist you want to update.
3. Assign access in one of these ways: personal assignment, company assignment, or user group assignment.
4. Save your changes.
5. Refresh the page so the new access applies.

![Screenshot: Line items are grayed out / not clickable - How to - step by step](https://storage.crisp.chat/users/helpdesk/website/-/e/a/2/c/ea2cfd7bb6130800/image_cj7bnk.png)

## Results: checklist line item access

| Project role | Default access to checklist line items | Requires assignment |
|---|---|---|
| Admin | Full access | No |
| Manager | Full access | No |
| Consultant | Grayed out until assigned | Yes |
| Designer | Grayed out until assigned | Yes |
| Contractor | Grayed out until assigned | Yes |
| Viewer | Read-only | N/A |

## Troubleshooting: grayed-out checklist line items

| Problem | Cause | Solution |
|---|---|---|
| Checklist items still grayed out | User is not assigned to the checklist | Assign the user personally, by company, or by group, then refresh |
| Items remain locked after cancel | A required file or photo upload was cancelled | Refresh the page and complete the required upload |
| Checklist does not update after assigning | New assignment not loaded on the device | Reload the page |
| Cannot find the checklist | Looking in the wrong module | Open Checklists in **System & Test view**, Asset module, QA/QC, or Site inspections |