> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cxplanner.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Login with SSO (Single-Sign-On)

## Overview: log in with SSO

When your company enables SSO, CxPlanner redirects you to your company identity provider after you enter your email, which is used so you sign in with company credentials instead of a CxPlanner password.

For iPhone and iOS, see [iOS iPhone: Login with SSO](https://help.cxplanner.com/en-us/article/ios-iphone-login-with-sso-14koo1j/).

* Your role can be any role in an SSO-enabled company.
* You can find the login flow at [https://app.cxplanner.com/login](https://app.cxplanner.com/login).
* This does not create a CxPlanner password. Access is controlled by your company SSO group membership.

|| SSO users do not have a dedicated CxPlanner password. Login is handled by the company SSO provider.

## How to log in with SSO

1. Open CxPlanner and click the login button.
2. Enter your email and click **Next**.
3. Sign in on your SSO provider page.
4. After authentication, wait to be redirected back to CxPlanner.

## How to test an SSO login problem

1. Open [https://app.cxplanner.com/login](https://app.cxplanner.com/login) in an incognito or private browser window.
2. Enter your email.
3. Click **Next**.
4. Confirm that you are redirected to your company SSO login page.
5. If the redirect fails, try the same steps on a mobile browser and disable browser extensions that may block redirects.

## Results: SSO login behavior

* Successful SSO login opens CxPlanner without a CxPlanner password
* Failed group membership shows an account deactivated message even when CxPlanner still has the user record
* iOS users must use Safari or another browser, not the App Store app

![Screenshot: Account deactivated message during SSO login](https://storage.crisp.chat/users/helpdesk/website/-/e/a/2/c/ea2cfd7bb6130800/image_1gjzsft.png)

## Troubleshooting: SSO login

| Problem | Cause | Solution |
|---|---|---|
| Cannot sign in with SSO | Cached session, extension, or device issue | Retry in an incognito window, then on a mobile browser, and disable extensions that rewrite login pages |
| Message says your account has been deactivated | Your user is missing from the company CxPlanner SSO access group | Contact your internal IT team and ask them to add you to the CxPlanner access group in the SSO system |
| Redirect never reaches the SSO page | Wrong email domain or broken browser redirect | Confirm you use your company email, then retry from a private window on [https://app.cxplanner.com/login](https://app.cxplanner.com/login) |