> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cxplanner.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Manage your profile settings 

## Overview: manage profile settings

**Account settings** lets you manage your name, email, password, profile picture, and security preferences, which is used when you need to keep your identity and login details current for project work.

Company affiliation and company role can only be changed by an administrator or CxPlanner Support. Dedicated pages also cover 2FA and password reset in more detail.

* Your role can be any role.
* You can find the menu at Profile icon - **Account settings**.
* This changes your personal profile and login security settings for your account.

|| All users can access and edit their own profile settings.

||| If your company uses SSO, you cannot change your password or enable 2FA in Account settings.

## How to open Account settings

1. Click your **Profile icon** in the top right corner.
2. Click **Account settings**.

![Screenshot: Opening Account settings from the profile menu](https://storage.crisp.chat/users/helpdesk/website/ea2cfd7bb6130800/image_zq7zav.png)

## How to change your password

1. Open **Account settings**.
2. Scroll to the **Password** section and enter your current password.
3. Enter your new password (minimum 8 characters).
4. Click **Save**.

## How to enable 2FA

1. Open **Account settings**.
2. Scroll to the password and security section and enable **2 Factor Authentication**.
3. Open a 2FA app on your phone, for example Authy or Google Authenticator.
4. Scan the QR code or enter the secret key.
5. Enter the digit code from the app to confirm setup.

## How to upload a profile picture

1. Open **Account settings**.
2. Locate the **Profile picture** section and click **upload**.
3. Select a clear image of yourself.
4. Click **Save**.

## How to request a company change

You cannot change your company yourself.

1. Use Chat Support in the bottom right, or email [support@cxplanner.com](mailto:support@cxplanner.com).
2. Include your current company, target company, and account email.

## Results: profile settings behavior

* Password and 2FA changes apply on the next login for password accounts
* Profile picture appears on tasks and comments after save
* Company affiliation stays unchanged until Support updates it

## Troubleshooting: profile settings

| Problem | Cause | Solution |
|---|---|---|
| Cannot change password | Company uses SSO | Change the password in your company SSO system, then sign in again through SSO |
| Cannot enable 2FA | Company uses SSO | Ask your IT team how 2FA is enforced in the company identity provider |
| Profile picture not updating | Unsupported file type or failed save | Upload a JPG or PNG, click **Save**, then refresh the page |
| Cannot change company affiliation | Users cannot move companies themselves | Email [support@cxplanner.com](mailto:support@cxplanner.com) with your account email and the target company |