> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cxplanner.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Resend a confirmation email in CxPlanner

Confirmation emails are sent automatically when a new user is added to CxPlanner, and can go missing due to spam filtering, an incorrect email address, or a company mail security system blocking messages from @cxplanner.com. This guide covers troubleshooting a missing confirmation email and how an admin resends one from Company Settings. 

|| Resending a confirmation email on someone else's behalf requires the company role **Admin**.

## If a confirmation email hasn't arrived

Work through these in order before resending:
1. Check the **spam or junk folder** - confirmation emails are sometimes filtered automatically depending on the recipient's mail provider rules.
2. Confirm the **email address was entered correctly** when the user was added - a single typo sends the email to the wrong inbox with no bounce visible in CxPlanner.
3. Ask the user's company **IT or mail security team** whether @cxplanner.com is blocked or quarantined - common with strict corporate mail filters, especially for first-time senders from a new domain.

If none of these explain it, try to resend the email.

## Resend a confirmation email
1. Click on you **Profile icon**.
2. Open the **Users** tab.
3. Find the user who hasn't received their confirmation email and click **Edit**.
4. Use the resend action next to their name. 

![](https://storage.crisp.chat/users/helpdesk/website/-/e/a/2/c/ea2cfd7bb6130800/image_qp4hsa.png)


Example: a subcontractor added to a project doesn't receive their invite because their company's mail filter flagged @cxplanner.com as an unrecognized external sender. Once their IT team allowlists the domain, the admin resends the confirmation and the user receives it normally.
## If the issue persists after resending
If the user still hasn't received the email after checking spam, verifying the address, ruling out mail security blocking, and resending please contact our support.