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# Resend a user invitation email

## Overview: resend invitation email

Resending an invitation from Users re-triggers the original invite email, which is used when an internal or external user did not receive the first message because of spam filtering, a blocked email, or a typo.

For adding users, see [Add users to a project](https://help.cxplanner.com/en-us/article/add-users-to-a-project-jxgbbf/).

* Your role must be company **Admin** or project **Admin**.
* You can find the menu at profile icon - **Users** - **Edit** - **Re-send Confirmation**.
* This sends another invite email. It does not change the user's project role.

|| Only users with **company role Admin** or **project role Admin** can resend user invitations.

Invitations are only valid for a limited time (typically 72 hours).

## How to resend an invitation email

1. Click your profile icon in the top-right corner.
2. Select **Users** from the dropdown menu.
3. Locate the user and click **Edit** next to the user's name.
4. Click **Re-send Confirmation**.

![Screenshot: Profile menu with Users](https://storage.crisp.chat/users/helpdesk/website/-/e/a/2/c/ea2cfd7bb6130800/image_d7xjus.png)

![Screenshot: Edit next to a user in the Users list](https://storage.crisp.chat/users/helpdesk/website/-/e/a/2/c/ea2cfd7bb6130800/image_yp7bzt.png)

![Screenshot: Re-send Confirmation button on the user edit screen](https://storage.crisp.chat/users/helpdesk/website/-/e/a/2/c/ea2cfd7bb6130800/image_2sqgr3.png)

## Results: resent invitation

* The invite email is sent from the default CxPlanner email address
* The content matches the original invitation
* You can repeat the action if needed
* If the email is still not received, ask the user to check spam or junk

## Troubleshooting: resend invitation email

| Problem | Cause | Solution |
|---|---|---|
| User did not get the email | Spam filter or blocked sender | Ask the user to check spam/junk and whitelist the CxPlanner sender domain, then resend |
| Email shows as sent but not received | Typo in the email address | Edit the user email to the correct address, then click **Re-send Confirmation** |
| Re-send button not visible | Role is not company Admin or project Admin | Ask a **Company Admin** or project **Admin** to resend the invitation |