> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cxplanner.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Welcome to CxPlanner!

## Overview: welcome to CxPlanner

CxPlanner is a digital commissioning platform for project files, schedules, quality assurance, tasks, and test results, with real-time updates and a logged history of changes, which is used by commissioning teams from first login onward.

This page is an introduction and support entry point. It does not teach a specific workflow. For first login after an invite, see the Getting started invitation guide. For app install, see [Install and log in to the CxPlanner app](https://help.cxplanner.com/en-us/article/install-and-log-in-to-the-cxplanner-app-1k0kwi4/).

* Your role can be any CxPlanner user.
* You can find support via live chat on [cxplanner.com](https://cxplanner.com/) and guides in the [Helpdesk](https://help.cxplanner.com/en-us/).
* This page does not change project data.

## What CxPlanner covers

* Project web, schedules, and quality assurance tools in one platform
* Real-time updates of tasks, test results, and review comments
* Automatic logging so each task keeps a traceable history

The founders built CxPlanner from construction and commissioning experience across project management, real estate development, and quality assurance.

## How to get help

1. Use **Live chat** in the bottom right of [cxplanner.com](https://cxplanner.com/).
2. Open the [Helpdesk](https://help.cxplanner.com/en-us/) for guides, tutorials, and FAQs.
3. Install the mobile app if you work on site, using the install and login guide.

## Results: welcome to CxPlanner

* You know what CxPlanner covers at a high level
* You know where to get live chat and Helpdesk support

## Troubleshooting: welcome to CxPlanner

| Problem | Cause | Solution |
|---|---|---|
| You do not know where to start after login | This page is an introduction only | Open the Helpdesk Getting started guides, or use live chat and describe your role and project |
| You cannot find the mobile app steps | App install is covered in a separate article | Follow [Install and log in to the CxPlanner app](https://help.cxplanner.com/en-us/article/install-and-log-in-to-the-cxplanner-app-1k0kwi4/) |
| Live chat is not visible | You are not on cxplanner.com, or chat is blocked by the browser | Open [cxplanner.com](https://cxplanner.com/) directly, or use the Helpdesk articles instead |