How to reset password / Forgotten password
Overview: reset a forgotten password
You can request a recovery link from the login page with Forgot password, and Company Admins can trigger a reset email for another user from Users, which is used when someone cannot sign in with their current password.
SSO users reset credentials in their company identity provider, not in CxPlanner.
- Your role can be any role for your own password.
- You can find self-reset at the login page - Forgot password, or admin reset at Profile icon - Users.
- This changes the user's password after they complete the recovery link.
How to reset your own password
- Go to the CxPlanner login page, or open https://app.cxplanner.com/resetpassword.
- Click Forgot password? under the login field.
- Enter your registered email.
- Complete I'm not a robot.
- Click Resend password.
- Open the recovery email, click the link, enter a new password, and log in.
How to reset another user's password (Company Admin)
- Click your Profile icon.
- Click Users.
- Find the user in the list.
- Click Edit or Reset Password.
- Confirm that a reset password email is sent to that user.
Results: after a password reset
- The user can sign in with the new password
- Old password stops working
- Roles and project access stay the same
Troubleshooting: password reset
Problem | Cause | Solution |
|---|---|---|
No recovery email received | Email is in spam, mistyped, or delayed | Check spam, confirm the email spelling, then request a new reset |
Reset link expired | Link was not used in time | Start the reset process again from the login page |
Cannot reset another user's password | Your company role is not Company Admin | Ask a Company Admin to open Users and send the reset email |
User never receives any email | Email is not registered in CxPlanner | Verify the correct user email in Users, then send the reset again |
Updated on: 07/26/2026
Thank you!