Allow External Users to Request Adding Team Members to a Project

Overview: request users on a project

The user request flow on the project frontpage lets users with a lesser project role ask to add team members, which is used when contractors or consultants need to involve colleagues without full management rights. A Manager or Admin must approve before access is granted.

For adding users directly as Manager or Admin, see Add users to a project.

Your role can be Contractor or higher to request users. Your role must be Manager or Admin to approve requests.
You can find the menu at project frontpage - Users attached to the project - user icon with a plus (+).
This changes project access only after a Manager or Admin approves the request.

Only users with the project role Manager or Admin can approve and finalise adding new users to a project.

You can request one person at a time. The requested user does not gain access until approval.

How to request a new user

Go to the project frontpage.
Locate Users attached to the project and click the user icon with a plus (+) next to it.
Enter the details of the user you want to add.
Submit the request.

Screenshot: Add user request from Users attached to the project

Results: request and approval

The requested user does not gain access immediately
A project Manager or Admin must review and confirm the request
Once approved, the user is added with the assigned role

User role	Can request users	Can approve users
Viewer / Contractor	Yes	No
Consultant / Designer	Yes	No
Manager	Yes	Yes
Admin	Yes	Yes

Troubleshooting: request users on a project

Problem	Cause	Solution
User is not added to the project	Request not yet approved	Ask a project Manager or Admin to open the pending request and approve it
Plus (+) icon not visible	You lack access to the project frontpage user request control	Ask a project Admin or Manager to confirm your project membership and whether requests are available on this project
User still has no access	Approval pending or rejected	Ask a Manager or Admin to check the request status and approve or re-submit if rejected

Updated on: 07/26/2026

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