Login with SSO (Single-Sign-On)

Overview

If your company has enabled Single Sign-On (SSO) login, you will be accessing CxPlanner through your company's designated security provider. In this scenario, you won't have a dedicated CxPlanner password, and the login process will be facilitated through your company's workflow.

Logging in via SSO

The workflow for logging in with SSO is as follows:

1. Open CxPlanner and click on the login button.
2. Provide your email and click "Next."
3. You will be redirected to your SSO provider (e.g., Google, Microsoft, etc.).
4. Sign in with your SSO credentials.
5. After authentication, you will be redirected back to CxPlanner.

iOS devices

For logging in with SSO and iOS devices please see this article:
Login with SSO on iOS iPhone

Problem signing in with SSO (can't sign in)

To test whether there's any problems please try this:

1. Open https://app.cxplanner.com/login in an incognito browser.
2. Typed in you email
3. Press "Next"
4. You should be redirected to your companies SSO login page.

Could you try these two options to rule out any problems or see if it's the laptop causing the issue:

• Use an incognito browser to ensure there's no caching problem.
• Log in on your mobile device.

If you are still having trouble then please try disable browser extensions which in some cases can play tricks.

Updated on: 04/04/2025