Setting login duration for your company
Overview: set login duration
The login duration setting in Company profile - Security controls how many days a session stays valid before CxPlanner logs the user out automatically, which is used to reduce the risk of long-lived open sessions.
For an immediate company-wide logout, see Force all users to log out.
- Your role must be Company Admin.
- You can find the menu at Profile icon - Company profile - Security.
- This changes the maximum session length for new login sessions. Existing sessions are not ended immediately.
By default, users are logged out after 60 days. You can set the duration as low as 1 day and as high as 365 days.
How to change the login duration
- Click your profile icon in the top right corner.
- Select Company profile.
- Go to the Security tab.
- Find the login duration field and choose the desired duration (maximum 365 days).
Results: after changing login duration
- New login sessions use the new duration
- Existing sessions are not logged out immediately by this change
- To apply the new limit right away, also run force logout under Security
Troubleshooting: login duration
Problem | Cause | Solution |
|---|---|---|
Cannot change the duration | Your company role is not Company Admin | Ask a Company Admin to open Company profile - Security and set the duration |
Users are still logged in after the change | The setting applies to new sessions only | Use Force all users to log out, then ask users to sign in again |
Duration option will not save above 365 days | 365 days is the maximum | Choose a value between 1 and 365 days and save again |
Updated on: 07/26/2026
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