Manage Email Notifications
Overview: manage email notifications
The Email notifications settings let you choose which update types CxPlanner emails you about, which is used when you want fewer inbox messages while still following the tasks (also called observations or punch list items) you are involved in.
Checklist and asset assignment emails also depend on whether you are assigned individually, by company, or by user group in the Responsible column.
- Your role can be any role.
- You can find the menu at Profile icon - Email notifications.
- This changes which notification types are emailed to you. It does not change project assignments.
Notifications are only sent for updates on tasks you follow. You follow a task if you are or were assigned as responsible, you are tagged in a comment, or you wrote a comment or uploaded a photo.
How to manage email notifications
- Click your profile icon in the top-right corner.
- Select Email notifications.
- Check or uncheck the notification types you want.
- Leave the page. Changes are saved automatically.
Results: email notification behavior
Behavior | Description |
|---|---|
Triggered by activity | Sent only when you are involved in the task |
One email per event | Updates across accessible projects are combined |
Opt-out | Specific notification types can be disabled |
For example, if you are in many projects and a followed task is updated, you receive one summary email, not one email per project.
Troubleshooting: email notifications
Problem | Cause | Solution |
|---|---|---|
Getting too many emails | Too many notification types are enabled | Open Email notifications and disable the types you do not need |
Not receiving any notifications | All options are unchecked, or you do not follow the task | Enable the relevant types, then confirm you are assigned, tagged, or have commented on the task |
Email is missing a project | You no longer have access to that project | Ask a project Admin or Manager to restore your project access, then wait for the next update |
Updated on: 07/26/2026
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