Force all users to log out
Overview: force all users to log out
The force logout control in Company Profile - Security immediately ends active sessions for all users in your company, which is used when you suspect compromised accounts or need everyone to sign in again after a security incident.
For session length limits, see Setting login duration for your company.
- Your role must be Company Admin.
- You can find the menu at Profile icon - Company profile - Security.
- This logs all company users out immediately. They must sign in again to continue.
How to force all users to log out
- Click your profile icon in the top right corner.
- Select Company profile.
- Go to the Security tab.
- Find the option to log out all users and confirm the action.
Results: after forcing logout
- All users are logged out immediately
- Users must log in again to access CxPlanner
- Project data is not deleted or changed by this action
Troubleshooting: force all users to log out
Problem | Cause | Solution |
|---|---|---|
Cannot find the logout-all option | You are not in Company profile Security, or your role is not Company Admin | Open Company profile - Security, or ask another Company Admin to run the action |
Users can still work after the action | Browser tabs kept an old page open without refreshing | Ask users to refresh or reopen CxPlanner and sign in again |
Need a shorter session instead of a one-time logout | Forced logout is a one-time action | Set a shorter login duration under Security, then force logout so the new limit applies on next sign-in |
Updated on: 07/26/2026
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