Resend a user invitation email
Overview: resend invitation email
Resending an invitation from Users re-triggers the original invite email, which is used when an internal or external user did not receive the first message because of spam filtering, a blocked email, or a typo.
For adding users, see Add users to a project.
- Your role must be company Admin or project Admin.
- You can find the menu at profile icon - Users - Edit - Re-send Confirmation.
- This sends another invite email. It does not change the user's project role.
Invitations are only valid for a limited time (typically 72 hours).
How to resend an invitation email
- Click your profile icon in the top-right corner.
- Select Users from the dropdown menu.
- Locate the user and click Edit next to the user's name.
- Click Re-send Confirmation.
Results: resent invitation
- The invite email is sent from the default CxPlanner email address
- The content matches the original invitation
- You can repeat the action if needed
- If the email is still not received, ask the user to check spam or junk
Troubleshooting: resend invitation email
Problem | Cause | Solution |
|---|---|---|
User did not get the email | Spam filter or blocked sender | Ask the user to check spam/junk and whitelist the CxPlanner sender domain, then resend |
Email shows as sent but not received | Typo in the email address | Edit the user email to the correct address, then click Re-send Confirmation |
Re-send button not visible | Role is not company Admin or project Admin | Ask a Company Admin or project Admin to resend the invitation |
Updated on: 07/26/2026
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