Add comments to N/A Options in a checklist
Overview: comments on N/A options
The Comment on NA setting in Template Center lets you require a comment whenever a line item is marked N/A (Not Applicable), which is used when commissioning tests need a written reason for skipped items.
- Your role must allow access to checklist templates in Template Center.
- You can find the menu at Template Center - open a template - line item settings.
- This changes how N/A responses are collected on checklists created from the template, and what appears in exported PDFs.
How to enable comments for N/A options
Video guide: enabling comments for N/A
Enable Comment on NA in the template
- Go to Template Center.
- Open the template you want to edit.
- Enable Comment on NA for each line item that should require a comment.
- Save the template (changes save automatically when the green confirmation appears).
Results: N/A comments
Action | Result |
|---|---|
User selects N/A | Comment box appears automatically |
Comment is added | Stored in project records and shown in PDF exports |
Comment is left blank | No comment is stored |
Reset or change comment | Toggle N/A off, then on again |
Troubleshooting: N/A comments
Problem | Cause | Solution |
|---|---|---|
Cannot add a comment to an N/A item | Comment on NA is not enabled on that line item | Open the template in Template Center and enable Comment on NA for the item |
Comment missing in the PDF | Comment was never entered, or the wrong checklist was exported | Open the checklist, confirm the comment is present, then export again |
Need to change an existing N/A comment | Comment is locked until N/A is toggled | Toggle N/A off, then on again, and enter the new comment |
Updated on: 08/03/2026
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