iOS iPhone: Login with SSO

SSO and iPhone

If your company has enabled SSO, the iOS app from the App Store cannot be used due to Apple’s restrictions on third-party authentication in native apps. However, you can still access CxPlanner from your iPhone using Safari or another mobile browser.

WARNING: If you are using SSO on iPhone then it's NOT possible to use the app from the App Store. You must use your browser and/or add CxPlanner as a bookmark. See the video or picture guide below.

Using Your Preferred Browser

You can access CxPlanner through your preferred browser on your iPhone. Simply open Safari, navigate to the CxPlanner website, and log in. All features will function as intended.

Creating a Dedicated App Shortcut

Another option is to create a shortcut that simulates the CxPlanner app. Follow these steps:

Open Safari on your iPhone.
Navigate to the CxPlanner login page
Tap the share icon (usually located at the bottom center) on the browser.
Choose "Add to Home Screen" from the options.
Name the shortcut (e.g., CxPlanner) and tap "Add."
Now, you have a shortcut on your home screen that provides quick access to CxPlanner, mimicking the app experience.

Video guide

Picture guide

Step 1 & 2

Step 3 & 4

Troubleshooting

Problem	Cause	Solution
Cannot log in with SSO	Using the native iOS app	Use Safari or Chrome instead
Shortcut doesn’t open full screen	Opened via wrong browser or method	Recreate the shortcut using Safari
SSO login redirects repeatedly	Cached login info or cookies	Clear Safari cache and restart login flow

Quick facts

Requires: Any user role with SSO enabled
Location: Mobile browser (Safari or Chrome)
Affects: Access on iPhones with SSO login

Updated on: 08/01/2025

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