Articles on: Account & Company Settings

Manage Email Notifications


Manage Email Notifications


How do I customize my email notifications in CxPlanner?


CxPlanner allows you to control which email notifications you receive, helping you stay informed without overwhelming your inbox.


All users has access to these settings



When and why to use this


Use this feature to tailor your email updates based on how actively you're involved in projects and tasks.


  • Notifications are only sent for updates on tasks you are following
  • You follow a task if:


  • You are or were assigned as responsible
  • You are tagged in a comment
  • You wrote a comment or uploaded a photo
  • You can opt in or out of any email notification types
  • You can reduce inbox clutter by receiving one combined email for multiple projects


Steps to manage your email notifications:


  1. Click on your profile icon in the top-right corner.
  2. Select Email notifications.
  3. Check or uncheck the notification types you want to enable or disable.
  4. Changes are saved automatically and applied immediately.


Email notifikationer



Behavior and results


Notification behavior is designed to be both relevant and efficient.


Behavior

Description

Notifications triggered by activity

Only sent when you're involved in the task (assigned, commented, tagged)

One email per notification event

Emails combine updates across all your accessible projects

Opt-out available

You can disable specific notification types in your profile


For example, if you're part of 50 projects and a relevant task is updated, you’ll receive a single email summarizing updates across all projects—not 50 separate emails.



Troubleshooting


Problem

Cause

Solution

Getting too many emails

All notifications enabled

Disable unwanted notifications

Not receiving any notifications

All options are unchecked

Enable the relevant notification types

Email missing project info

Notification was limited to active projects

Confirm you still have access



Quick facts


  • Location: Profile icon → Email notifications
  • Affects: Inbox activity, task engagement awareness, project updates



Updated on: 07/25/2025

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