Uploading registrations and pictures to the cloud

Overview

How does CxPlanner handle uploads of registrations and pictures?

CxPlanner automatically uploads your registrations and pictures to the cloud as soon as they are created. If your internet connection is weak or unavailable, the upload will be delayed until your connection improves.

All users can create registrations and pictures, but uploads must be initiated from the device where they were created.

When and why to use this

You may want to understand the upload process if you:

Work in areas with unstable or no internet connection.
Need to ensure all your registrations and pictures are backed up to the cloud.
Want to check whether any uploads are still pending.

Key facts:

Uploads happen automatically when the internet is available.
If offline, uploads are stored locally until the connection returns.
You can manually check for and trigger pending uploads.

How to - step by step

Automatic upload

Create a registration or take a picture within CxPlanner.
If you have a stable internet connection, the upload will happen immediately.

Poor internet or offline mode

If your internet connection is poor or unavailable. The registration or picture will be saved locally on your device.
When your connection is restored, CxPlanner will automatically upload the pending files.

Check for missing uploads and upload manually

On the device where you created the content, click the notification icon at the top of the screen.
Review the list of pending uploads.
If uploads are pending, CxPlanner will prompt you to start them.

Note: Pending uploads are only visible on the device where the registration or picture was created.

Check for waiting uploads

Behavior and results

Automatic uploads: Happen without user action when the connection is stable.
Offline uploads: Stored locally until the connection returns.
Device-specific tracking: Pending uploads can only be checked and initiated from the original device.
Storage handling: Once uploaded, files are stored in the CxPlanner cloud and linked to your project.

Troubleshooting

Problem	Cause	Solution
Pending uploads not showing	Checking from a different device	Open CxPlanner on the device where the files were created
Files not uploading automatically	Weak or unstable internet connection	Wait for a stable connection or trigger upload manually
Upload stuck in pending status	Temporary sync error	Restart the app and retry uploading

Quick facts

Requires: Any user role
Location: Mobile app → Notification icon
Affects: Cloud storage, project documentation

Updated on: 08/13/2025

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