• FAQ: General

  Articles on: FAQ You always welcome to contact us! : noentrysign: "No more projects available" Trying to create a project but getting an error message telling you, that you have used all of your projects? Then you need to can increase the number of projects. That can be done by contacting our support of accessing your companies access-area here: Company Access ( https://app.cxplanner.com/company/limits (https://app.cxplanner.com/company/limFew readers

• Chat support

  Chat-support icon By default, our chat support icon is visible at the bottom right of the screen. You can always write to us if you have questions or need help. If you don't want the chat icon to be visible, you can hide it. When you hide it, it will only be hidden on the device you hid it on. You can always bring it up again. Skjul/vis chat-ikon Hide/Show chat-icon Chat options The image belowFew readers

• FAQ: Platform access, Company roles and Project roles

  The different access rights There are two different kind of access in CxPlanner: The Platform (company) access = Company role The access to project = Project role Company roles The company role is your internal role given by your own administrator. These roles are used to manage you company platform and license. It is this role which defines, what you can do on the "platform-level". By that means: Adding new projects Seeing special statistics Managing securityFew readers

• Camera does not work on Mobile or Tablet

  If your camera isn't working on your phone or tablet inside CxPlanner, there are usually three possible reasons. Try them out, and if they don't work, write to us in the chat. Your mobile or tablet is not updated. You have accidentally declined the use of the camera. Your device is blocking the use due to security settings. 1) Your mobile or tablet is not updated. For security reasons, you should always update your devices. Older devices may experience challenges with selected feFew readers