Articles on: CxAI

Create & respond to registrations using voice input (Iphone)

Overview


How do I Create or respond to a registration by dictating my message?


On mobile devices, you can use your keyboard’s microphone feature to dictate a response directly into the comment field of a registration. This makes it faster to respond when you are on-site or unable to type manually.


This feature is available for all users.


When and why to use this

Use voice input when you want to quickly respond to a registration from your mobile device.

  • The feature only works on mobile devices
  • Your spoken message is converted into text in the comment field
  • You can review and edit the text before sending
  • The microphone is part of your mobile keyboard and may look different depending on your device and settings


How to - step by step

  1. Open CxPlanner on your mobile device.
  2. Open the registration you want to respond to.
  3. Tap the comment field to bring up your keyboard.
  4. Tap the microphone icon on your keyboard.
  5. Dictate your message.
  6. Review the text in the comment field.
  7. Send the message.





Behavior and results

When using the microphone, your device converts speech into text. CxPlanner does not send an audio file, only the transcribed text entered in the comment field.

Action

Result

Tap the microphone

Speech-to-text is activated

Dictate a message

The message appears as text

Send the comment

The response is saved on the registration


Troubleshooting

Problem

Cause

Solution

Microphone not visible

Keyboard or device does not support voice input

Check your keyboard settings

Microphone not working

Missing microphone permissions

Enable microphone access for your keyboard or browser

Text is inaccurate

Speech recognition error

Edit the text before sending

Not working on desktop

Feature is mobile-based

Use a mobile device


Quick facts

  • Requires: Access to comment on registrations
  • Location: Registration → Comment field → Mobile keyboard microphone
  • Affects: Registration comments
  • Works on: Mobile devices

Updated on: 04/24/2026

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