Fix shaking pop-up windows
Overview: fix shaking pop-up windows
Shaking or flickering pop-ups, for example during template import, are usually caused by browser zoom not set to 100%. Resetting zoom to 100% normally stops the shake.
- Your role can be any CxPlanner user. No special role is required.
- You can find zoom controls in the browser for the CxPlanner tab.
- This changes only how pop-ups render on your device.
What causes shaking pop-ups
- Browser zoom other than 100% can make pop-ups flicker or shift
- The issue is browser rendering, not project data or permissions
How to reset browser zoom to 100%
- Click the magnifier/zoom control in your browser, and select Clear if available.
- Or open the browser menu (three dots), find Zoom, and set it to 100%.
- Or hold Ctrl (Windows) or Command (Mac), and press
+or-until zoom is 100%.
Results: stable pop-ups
- At 100% zoom, pop-ups stay stable and usable
- The issue is not linked to your project role
Troubleshooting: shaking pop-ups
Problem | Cause | Solution |
|---|---|---|
Pop-up still shakes after zoom reset | Browser cache | Refresh the page, or restart the browser |
Pop-up shakes only in one browser | Browser-specific rendering | Try another browser, for example Chrome or Edge |
Issue continues at 100% zoom | Not caused by zoom | Contact CxPlanner Support via chat, and include browser name and zoom level |
Updated on: 07/26/2026
Thank you!