Use the chat support in CxPlanner
Overview: chat support
Built-in chat support opens from the chat icon in the bottom-right corner and connects you to the CxPlanner support team while you work.
- Your role can be any CxPlanner user.
- You can find the icon in the bottom-right corner of CxPlanner.
- This opens an in-app conversation. Replies also go to email if you close the chat.
How to start a support chat
- Click the chat icon in the bottom-right corner.
- Write your message.
- Wait for a reply in the chat, or check email if you close the window.
How to hide or show the chat icon
- Click your profile icon.
- Toggle the chat-support icon option in the dropdown.
- Confirm the icon is hidden or shown on this device only.
Results: support replies
- Hiding the icon is device-specific
- Offline replies are delivered by email to your registered address
Troubleshooting: chat support
Problem | Cause | Solution |
|---|---|---|
Chat icon not visible | Corporate firewall blocks the widget | Ask IT to allow the CxPlanner chat widget, then refresh |
Chat icon missing | Privacy extension blocks it | Disable Ghostery, DuckDuckGo, Brave shields, or similar for CxPlanner |
Chat does not load | Ad blocker or VPN | Turn off the ad blocker or VPN, or whitelist CxPlanner, then reload |
Not receiving replies | Chat closed before response | Check your registered email for the support reply |
Updated on: 07/26/2026
Thank you!