Enable high resolution images in exports

Overview

How do I improve image quality in exported reports from CxPlanner?

The high resolution image setting in Company Profile allows you to export reports with full-quality images by disabling automatic image compression, which is used when photo documentation quality is critical for handover reports, client deliverables, or formal QA documentation.

This guide covers enabling the high resolution export setting at company level - for general information about adding images to checklists or tasks, see the relevant module guides. Requires company role Admin.

This setting affects all users and all exports across the entire company account. Enable it only if image quality is a consistent requirement, as it increases storage usage and may slow down the platform.

When and why to use this

By default, CxPlanner does not compress uploaded images unless they are exceptionally large. However, some export workflows may still produce images at reduced resolution. Enabling this setting ensures exported reports use the highest available image quality.

When this is needed - a client or commissioning team reports that photos in exported PDF reports appear blurry or low quality
What the system does - exports use the full-resolution version of each uploaded image rather than a compressed variant
Limitations - higher storage consumption and potentially slower platform performance for all users in the company

How to

Click your profile icon in the top right corner of CxPlanner.
Select Company Profile from the dropdown menu.
Navigate to Report Settings.
Enable the toggle Use high resolution images (High storage and slow).
Save your changes.

Only users with the company role Admin can access Company Profile settings. If you do not see this option, contact your company Admin.

Behavior and results

When the setting is enabled, all exported reports across the company account will use the highest available resolution for images. This applies to all export types - PDF reports, Excel exports, and direct image exports.

Permission matrix

Company role	Can enable this setting
Admin	Yes
Manager	No
User	No

Storage and performance impact

Setting	Image quality	Storage use	Export speed
Off (default)	Standard	Normal	Normal
On	Maximum	Increased	Slower
The performance impact affects all users in the company, not only the admin who enabled the setting.

Troubleshooting

Problem	Cause	Solution
Setting is not visible	User does not have company Admin role	Ask your company Admin to enable the setting or to grant Admin access
Images still appear low quality after enabling	Export cache may not have refreshed	Re-export the report after enabling the setting
Platform feels slower after enabling	High resolution processing increases server load	This is expected behavior - disable the setting if performance impact is unacceptable

Quick facts

Requires: Company role Admin
Location: Profile icon - Company Profile - Report Settings
Affects: Image quality and file size in all exported reports across the company account

Updated on: 06/29/2026

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