Fix shaking pop-up windows
Overview
Why are my pop-up windows in CxPlanner shaking?
If you notice that pop-up windows (for example when importing a template) are shaking or flickering, it’s usually caused by your browser zoom settings. Adjusting the zoom level to 100% normally resolves the problem.
When and why to use this
You may need to apply this fix if:
- Pop-up windows shake, flicker, or appear unstable when performing an action.
- You are importing templates or working in project settings.
- You have adjusted your browser zoom level away from the default (100%).
Key facts:
- The issue is caused by browser zoom rather than a system error.
- Resetting the zoom to 100% typically fixes the issue immediately.
- If the issue continues after adjusting zoom, contact support.
How to - step by step
- Use the magnifier icon
- Click the magnifier icon in your browser and select Clear.
- Use the browser menu
- Click the three dots in the top-right corner of your browser.
- Look for the Zoom option and reset it to 100%.
- Use a keyboard shortcut
- Hold Ctrl (Windows) or Command (Mac).
- Scroll up or down with your mouse, or press
+/-to adjust zoom until it is set to 100%.
Behavior and results
- At zoom levels other than 100%, pop-up windows may not display properly and will shake or shift on screen.
- Once zoom is reset to 100%, pop-up windows will remain stable and usable.
- The issue is browser-related and not linked to your project role, data, or permissions.
Troubleshooting
Problem | Cause | Solution |
|---|---|---|
Pop-up still shakes after zoom reset | Browser cache issue | Refresh the page or restart browser |
Pop-up shakes only in one browser | Browser-specific rendering | Try another browser (e.g. Chrome, Edge) |
Issue continues at 100% zoom | Not caused by zoom settings | Contact CxPlanner support |
Quick facts
- Requires: No special role (all users)
- Location: Browser settings → Zoom
- Affects: Display of CxPlanner pop-up windows
Updated on: 08/18/2025
Thank you!