Articles on: Troubleshooting & Support

Recommended devices for the use of CxPlanner


CxPlanner runs on phones, tablets, and desktops through the browser or the Apple App Store and Google Play apps, which is used when choosing hardware for checklist work, tasks, and offline sync in the field.


Any role can use CxPlanner on a supported device.
You access CxPlanner through the browser or the mobile apps from the Apple App Store and Google Play Store.
This does not change project data. It only affects how you access CxPlanner.


CxPlanner works on Android and iPhone devices, and on tablets. On site, mobile phones are usually preferred over tablets so one hand stays free for equipment work.


Requirements for supported devices


Area

Requirement

Android

Android 10 or newer

iOS / iPadOS

iOS or iPadOS 15 or newer

Windows

Windows 10 or newer

Browser

Chrome (recommended), Safari on iOS and iPadOS only

Offline storage on iOS

Browser offline data is limited to about 1 GB

Offline sync

Sync the project over mobile network, WiFi, or hotspot before going offline


What CxPlanner supports on devices


  • Browser access on phones, tablets, and desktops
  • Native apps from the Apple App Store and Google Play
  • Offline sync within device and OS limits


How to choose a device for CxPlanner


  1. Confirm the device meets the OS and browser requirements in the table above.
  2. Prefer a current Android or iPhone for site work so one hand stays free.
  3. Use Chrome on Android and desktop, or Safari on iOS and iPadOS.
  4. Sync the project over mobile network, WiFi, or hotspot before you go offline.
  5. For ATEX or heavy environments, use one of the rugged tablets listed below.


Suggested mobile phones


Device

Platform

Advantages

Google Pixel 8 and newer (recommended)

Android

Native Android without extra manufacturer layers

iPhone 12 or newer (recommended)

iOS

Stable performance and a good camera

Samsung Galaxy S21 or newer

Android

Strong Android integration


Suggested tablets


Device

Platform

Advantages

Samsung Galaxy Tab Active5

Android

Rugged, slim, IP68, swappable battery

Panasonic Toughbook A3

Android

Very rugged, hot-swappable batteries

iPad Air / iPad Pro

iPadOS

High performance and a wide display

Samsung Galaxy Tab S10

Android

Fast and lightweight


Suggested tablets for ATEX and heavy environments


Device

Platform

Advantages

Getac Computers

Android

Stable and protected for harsh sites


Results: device choice


  • Phones are usually better for all-day site use than heavier tablets
  • CxPlanner is optimised for one-handed mobile checklist and task work
  • Offline use requires a successful sync before you lose connectivity



Problem

Cause

Solution

App feels slow or unstable

OS or browser is below the recommended version

Upgrade to Android 10+, iOS 15+, or Windows 10+, and use Chrome or Safari

Offline data fails on iPhone

Browser offline storage near the 1 GB limit

Free storage on the device, sync fewer projects, or use the native app where available

Cannot work offline

Project was not synced before losing network

Connect to WiFi, mobile data, or a hotspot, sync the project, then go offline

Updated on: 07/26/2026

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