Line items are grayed out / not clickable
Overview: grayed-out checklist line items
Grayed-out line items mean your project role needs an assignment before you can act on the checklist, which is used to keep Pass, Fail, and task actions limited to authorized users.
For assigning responsibility in bulk, see Assign responsibility to checklists and tasks.
- Your role of Admin or Manager can always interact with line items. Contractor, Designer, and Consultant must be assigned first.
- You can find assignment controls on the open checklist in the Checklists module, including System & Test view, Asset module, QA/QC, or Site inspections.
- This changes who can interact with checklist line items. It does not change checklist content.
How to unlock grayed-out line items
- Go to the Checklists module that holds the checklist.
- Open the checklist you want to update.
- Assign access in one of these ways: personal assignment, company assignment, or user group assignment.
- Save your changes.
- Refresh the page so the new access applies.
Results: checklist line item access
Project role | Default access to checklist line items | Requires assignment |
|---|---|---|
Admin | Full access | No |
Manager | Full access | No |
Consultant | Grayed out until assigned | Yes |
Designer | Grayed out until assigned | Yes |
Contractor | Grayed out until assigned | Yes |
Viewer | Read-only | N/A |
Troubleshooting: grayed-out checklist line items
Problem | Cause | Solution |
|---|---|---|
Checklist items still grayed out | User is not assigned to the checklist | Assign the user personally, by company, or by group, then refresh |
Items remain locked after cancel | A required file or photo upload was cancelled | Refresh the page and complete the required upload |
Checklist does not update after assigning | New assignment not loaded on the device | Reload the page |
Cannot find the checklist | Looking in the wrong module | Open Checklists in System & Test view, Asset module, QA/QC, or Site inspections |
Updated on: 07/26/2026
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